Senior Account Manager - (FTC), London

Agency Hogarth
Created 06/11/2021
Reference 4031731004
Category Client Services
Country United Kingdom
City London
Hogarth Worldwide is the world's leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world's most famous brands.

Founded 13 years ago, Hogarth has grown from a start-up to over 4,500 people, across 30 key cities and is now part of the WPP. Obsessively striving for better is in our DNA, it is the reason for our existence and continues to drive us forward in all that we do, making Hogarth an exciting place to work and a great place to achieve your career ambitions.

Senior Account Manager

The role is "creative" - you will liaise directly with the client's business areas and their internal creative studio, managing creative mastering rather than adaptation work.

Client Management Responsibilities:
  • Immerse yourself in the client's brand and offering
  • Prepare client proposals
  • Present and deliver creative work appropriately - take ownership of your work and ensure best in class delivery of work to a high standard
  • Provide weekly status reports to clients (or at intervals pre-agreed with the client), accompanied by a meeting or call as per client needs
  • Provide agendas and detailed contact reports following all client meetings
  • Set and manage client expectations deliverables and timeframes
  • Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
  • Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client
  • Build strong day to day relationships with all clients and agency stakeholders - communication is key
  • Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow

Project Management Responsibilities:
  • Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc) and external (Clients and Agencies)
  • Consistently deliver against all contractual obligations include SLAs and KPIs
  • Manage client projects from brief to delivery ensuring final materials are on time and of the highest quality
  • Follow agreed workflows and utilise relevant project management tools
  • Ensure clear division of responsibility for appropriate files at each stage of the project
  • Where project managers/producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc.
  • Manage, monitor and update all timelines and set realistic expectations with clients
  • Monitor internal workflows, identify areas for improvement and make recommendations
  • Ensure schedules, technical specs and copy dates are obtained and correct, report any delays to AD
  • Check all materials (PDFs, emails, TVCs etc.) and ensure quality control procedures have been followed before sending to clients
  • Keep AD updated on status of projects
  • Collate any information needed for input to client reports and presentations
  • Help organise, attend (if required) and minute meetings
  • Manage your workload effectively and highlight to your line manager if support is required to ensure successful completion of a project
  • Provide administrative support team as required


Requirements:
  • Experience managing and servicing international accounts
  • Experience working in a creative agency desirable
  • Related degree or qualification desirable
  • Experience with more creative briefs
  • Experience working in TV, Digital or Print production
  • Experience working on social channels
  • Fluent oral and written English
  • Strong time management skills/prioritisation skills
  • Strong interpersonal and communication skills
  • Confidence and gravitas to lead meetings where appropriate
  • Articulate and able to voice opinions/challenge creatives
  • Calm under pressure, able to manage difficult situations
  • A positive can-do attitude, solution led
  • Highly organised, detail oriented, client focused and proactive
  • Strong numeracy skills
  • Quick learner when it comes to different softwares
  • Strong IT literacy, including Word, Excel, PowerPoint/Keynote
  • Team Player

Diversity and Flexibility

Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points of view, making Hogarth not only a better company and place to work but an environment where everyone experiences connection, opportunity and a sense of belonging.

Many of our employees work flexibly in many different ways, including flexible hours or an element of working from home. Please talk to us at interview about the flexibility you may need.

Please contact us if you need the job advert or application form in a different format: careers@hogarthww.com

#LI-DO1

Diversity and Inclusion
Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points of view, making Hogarth not only a better company and place to work but an environment where everyone experiences connection, opportunity and a sense of belonging. Please contact careers@hogarthww.com if you need the job advert or form in another format. Data
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