Senior Account Manager, London

Agency Wunderman Thompson
Created 07/21/2021
Reference 5388069002
Category Client Services
Country United Kingdom
City London
Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

What will you be doing?

We're on the hunt for a superstar Senior Account Manager.

You'll be a huge part of a small inter-disciplinary squad - working with one of our biggest and bravest brands - BT.

  • You'll be working alongside an Account Director across the development of creative concepts and design across the following channel mix - emails, mms/sms's, social content, thought leadership content, direct mail and digital experiences.
  • You will work alongside all departments within the agency such as Creative, Data and Strategy.
  • Understand and interpret the client brief, challenging the ask when necessary to ensure Wunderman Thompson are always delivering the best solution, pulling in other members of the Wunderman Thompson team as and when required
  • Be comfortable presenting creative work to clients, taking and challenging feedback when necessary
  • Give your input into PCAs & wash-ups by project to ensure that best practice is baked into future campaigns
  • Be competent with financial systems, estimating/reconciling own projects and ensuring projects are delivered within budget, with a good eye for detail
  • Effectively support stakeholders to achieve targets
  • Drive opportunities for innovation and work with stakeholders and agency strategy teams to optimise messaging/ comms
  • Ability to thrive in a fast-paced environment and juggle multiple projects is a must
  • Circulate agendas before every meeting and contact report any follow ups


Who are you?

  • As the clients window into Wunderman Thompson, and often their first port of call you know the clients and their business better than anyone else and are comfortable adding value in every interaction.
  • A great communicator someone who always considers their audience and how they will interpret what you are saying
  • Born ready - Whether it's a meeting, a call or a de-brief, prepare in advance. Have a plan to contribute to.
  • Comfortable taking ownership and accountability for your project
  • Great attention to detail - Anything you send out (email, documents, copy, artwork) make sure it is right - no typos, no mistakes
  • Always curious - never afraid to ask questions and proactively go and seek out information
  • B2B experience a benefit, but not mandatory

What we can offer you:

We don't settle for people who can just do the job, we look for people that go beyond that and always push our thinking to be better than yesterday. We believe that this is what makes our agency a great place to be - a space where you're never far away from the best minds to learn from.

We want you to be comfortable and proud every day of the week and have created an open and inclusive environment where you can bring your whole self to work. We don't want you to just fit into our culture, we want your uniqueness and diversity of background to add to it and make this an agency where we all have a real sense of belonging and purpose. We are a community.

Our focus is on keeping teams connected and engaged whether we're in the office or working from home, putting people's wellbeing first, ensuring every person has access to our learning and development programme and building an inclusive workplace. We have a weekly 'Staying Connected Calendar' which is full to the brim of training you can get involved in, inspiration sessions hosted by external partners to check out and wellbeing classes and tips and tricks to look after your mind, body and soul. From yoga, Pilates, HIIT, hypnotherapy, a Strava cycling group, 1:1 resilience sessions and trained mental health first aiders. To name a few. Within our office we have a dedicated wellness studio and this year we built a brand new learning lab. Here we host weekly lunchtime lessons that supports iLearn, our learning & development portal home to 100s of sessions for you to access. We're also committed to building an inclusive, equitable and diverse workforce driven by our Inclusion Council and Employee Resource Groups; Roots, Green, Unite, Women @ WT, Families Network and culture club.

Your career development is important to us. Thrive will provide you with the framework and support needed to reach your career aspirations. There really is no shortage of opportunities here for the right person that is prepared to roll their sleeves up, get involved and collaborate with those around them to deliver the best work for our clients and our agency.

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.

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