Senior Project Manager, Atlanta, Georgia

Agency Hogarth
Created 09/12/2021
Reference 4106763004
Category Project Management
Country United States
State Georgia
City Atlanta
Hogarth Worldwide is the world's leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world's most famous brands.

Founded 13 years ago, Hogarth has grown from a start-up to over 4,500 people, across 30 key cities and is now part of WPP. Obsessively striving for better is in our DNA, it is the reason for our existence and continues to drive us forward in all that we do, making Hogarth an exciting place to work and a great place to achieve your career ambitions.

Senior Project Manager

Hogarth Worldwide is the world's leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world's most famous brands.

Founded 13 years ago, Hogarth has grown from a start-up to over 4,500 people, across 30 key cities and is now part of WPP. Obsessively striving for better is in our DNA, it is the reason for our existence and continues to drive us forward in all that we do, making Hogarth an exciting place to work and a great place to achieve your career ambitions.

Overview

As part of the Operations/Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will need excellent linguistic skills, attention to detail, a thorough understanding of the Transcreation process and be responsible for managing projects from brief to final delivery in collaboration with other departments. You will be client focused and require good communication, organization and time management skills to manage your clients and internal departments, while always focusing on quality, process and profitability.

Responsibilities

Transcreation Responsibilities:
  • Take responsibility for quality of transcreation services delivered to the client and address any issues
  • Update any glossaries on a project by project basis
  • Maintain Translation Memories - update to capture client feedback/preferences and ensure consistency
  • Provide constructive feedback to talent at the end of each project where relevant
  • Ensure appropriate creativity is used in headlines by checking with creative contacts within Hogarth
  • Develop strong relationships with local market copywriters and proofreaders
  • Review talent performance and drive constant performance improvement by working closely with talent manager and providing regular feedback on all talent
  • Manage in-market freelancers to ensure timely delivery and highest levels of quality
  • Support TAM/AM

Quality Control Responsibilities:
  • Act as a brand/QC guardian - always ensure brand guidelines and QC checklists and procedures are followed
  • Ensure all parties are aware of brand and QC guidelines, ensure internal summaries are developed and distributed if necessary
  • Highlight and escalate quality control issues

Project Management Responsibilities:
  • Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc.) and external (Clients and Agencies)
  • Consistently deliver against all contractual obligations include SLAs and KPIs
  • Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality
  • Manage, monitor and update all timelines and set realistic expectations with clients
  • Monitor internal workflows, identify areas for improvement and make recommendations
  • Follow agreed workflows and utilize relevant project management tools - FIDO, Workfront etc.
  • Check all materials (PDFs, emails, TVCs etc.) and ensure quality control procedures have been followed before sending to clients
  • Ensure schedules, technical specs and copy dates are obtained and correct, report any delays to account lead
  • Keep AD updated on status of projects
  • Collate any information needed for input to client reports and presentations
  • Manage FIDO/Zonza/Wordbee/Workfornt
  • Ensure that trackers are updated at all time

Internal Responsibilities:
  • Demonstrate a thorough understanding of the Hogarth business model, services and technology
  • Demonstrate an understanding of the internal organizational structure - who to go to for all eventualities
  • Ensure your line manager is aware of your workload, issues and successes etc.
  • Escalate any issues to your line manager
  • Respond to requests from senior management
  • Ensure timesheets are submitted and completed on time
  • Provide detailed handover notes/briefings and arrange suitable cover (if required) to ensure all work can be managed in your absence

Client Management Responsibilities:
  • Immerse yourself in the client's brand and offering
  • Set and manage client expectations deliverables and timeframes
  • Ensure clients understand agreed workflows and manage them through the process
  • Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
  • Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
  • Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client
  • Build strong day to day relationships with all clients and agency stakeholders
  • Attend/lead client meetings where necessary
  • Provide agendas and detailed contact reports following all client meetings (face to face and phone calls)

Financial Responsibilities:
  • Ensure full compliance with all financial procedures and policies
  • Assist with financial reporting and smooth running of the finance function
  • Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by AD
  • Contribute to budgeting and forecasting process
  • Help develop initiatives to maximize profitability

Business Development Responsibilities:
  • Strive to better client and stakeholder relations
  • Proactively seek and identify new revenue opportunities in existing clients or prospects and inform AD
  • Support the AD in developing proposals for any new revenue opportunities

Qualifications
  • Experience working in production and localization
  • Experience working in TV production
  • Experience managing international clients in multiple markets with multiple stakeholders
  • Experience of budget management
  • Strong time management/prioritization skills
  • Strong project management skills
  • Can do attitude and an ability to work under pressure
  • Strong interpersonal and communication skills
  • Fluent oral and written English
  • Strong numeracy skills
  • Highly organized, detail oriented, client focused and proactive
  • Team player
  • Knowledge of Workfront would be desirable

Diversity and Inclusion
Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points of view, making Hogarth not only a better company and place to work but an environment where everyone experiences connection, opportunity and a sense of belonging. Please contact careers@hogarthww.com if you need the job advert or form in another format. Data
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