Operations Manager (UK), London

Agency GroupM
Created 09/15/2021
Reference oKFTgfwi
Category Support Services
Job type Full-time
Country United Kingdom
City London

Position at m/SIX

Who are m/SIX?

m/SIX are one of the UK's fastest-growing media planning and buying agencies, having doubled in size in the last two years to 150 people and £200m in billings. Our international network now comprises over 40 offices across 3 continents.

We have a unique proposition and ownership structure, which is fundamental to how we operate for our clients. We are majority owned by our partners within The&Partnership, but our joint venture with WPP means that we are able to offer a true 'best of both worlds' advantage. This means a progressive and entrepreneurial approach to business and culture, whilst providing full access to GroupM's market leading pricing, data and technology assets.

As both The&Partnership and m/SIX we have therefore created new models and ways of working which are leading the industry in defining the agency of the future. This means solutions built bespoke for clients' individual needs, inclusive of all necessary disciplines and working to one bottom line. Creatives, strategist, analysts, investment and production teams working together, with data and technology at the centre. These teams are often implanted directly within the client marketing teams: in the UK we have fully embedded teams at News UK, Talk Talk and Toyota/Lexus. The impact of this has been transformational on our clients' business.

As a direct outcome of this progressive & transformational agenda, m/SIX has two ambitions. To be a top ten agency in every market in which we operate, and to be the most important place in the careers of our people.

What is the role?

We are recruiting for a UK Operations Manager to support the UK Operations Director with the development and adoption of operational excellence within the UK business. The candidate will be a core pillar between the strategy, technology, client and delivery teams and will also work closely with the wider planning and activation teams to deliver best in class end-to-end processes and consistent planning and execution.

The UK Operations Manager will take a view of key client operational and business challenges and work with key stakeholders to propose solutions that are able to move our clients and internal operational agenda forward as well as onboarding new platforms to bring automation and data structure across the business. This is ultimately in an effort to maximise ways of working and efficiencies in time and resource.

The candidate will manage and inspire a team of Operations Executives offering support and guidance to make sure projects are move forward and there is an increased operational expertise across the team as well as the rest of the agency.

This role offers a fantastic opportunity for a team player who has a keen attention to detail, is a process driven individual with ambition to make positive change inside and outside the organisation.

What will be your responsibilities?

Ways of working and process
  • Audit and collaborate with teams across the agency to identify challenges and opportunities (both internal and client team focused)
  • Develop, present and share best practise ways of working solutions to maximise efficiencies. Solutions may include the sell-in and roll-out of relevant agency tools such as media planning (Lumina, MediaTools etc.), project management software or reporting dashboards.
  • Work collaboratively with teams to pivot solutions as required
  • Implement these best practices and processes, ensuring they are adopted, embedded and delivered
  • Maintain visibility to guide ongoing adoption challenges and learnings

Data quality and management
  • Develop and deploy bespoke client processes that improve data quality, QA and integrations
  • Develop data governance systems to ensure data consistency across all teams & platforms, including adherence to global naming conventions, evaluating and troubleshooting data quality issues across platforms

Team Leadership
  • Guide, inspire and nurture a team of UK Operations Executives, ensuring ongoing learning and development plans are in place

  • Discover new platforms, tools and systems to increase automation of repetitive tasks
  • Assist on bespoke client transformation projects (where required)
  • Lead GroupM global transformation initiatives as well as working closely with The&Partnership & WPP to ensure we are maximising services and resource from the wider group
  • Work collaboratively to find solutions for agile working

New Business
  • Onboard new clients into new operational frameworks, scoping requirements, building statements of work and tailored ways of working (leveraging the 'm/SIX way')

Who are you?
  • You are a pro-active, solution focused thinker
  • You have a strong media background, with a good understanding of media agency functions (4-5 years experience)
  • You have practical experience across a range of digital and offline channels
  • You have the ability to take projects from start to completion with strong attention to detail
  • You have worked in a fast-paced environment and can demonstrate examples of where you have brought about business change internally or for clients/brands
  • You will be open to change, and to challenge, and will be courageous in making clear and accurate judgments
  • You are able to build strong, collaborative relationships with a variety of stakeholders from across the business
  • You will be a good listener, able to coach, mentor and influence where appropriate
  • You have practical experience managing a team of people
  • You will not fear failure but will acknowledge mistakes, learn from them and move quickly to resolve

How will success in this role be measured?
  • Adoption and adherence of key processes
  • Team efficiencies in time saved and effective working methods
  • A tangible difference in the UK business and/or clients' operating efficiency/cost saving
  • A positive impact seen across the business with verified feedback from senior stakeholders
  • A more efficient output of work, to excellent quality and on a timely basis


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