Operations Executive, London

Agency GroupM
Created 09/15/2021
Reference opFTgfwX
Category Early Careers
Job type Full-time
Country United Kingdom
City London
Description

Position at m/SIX

Who are m/SIX?

m/SIX are one of the UK's fastest-growing media planning and buying agencies, having doubled in size in the last two years to 150 people and £200m in billings. Our international network now comprises over 40 offices across 3 continents.

We have a unique proposition and ownership structure, which is fundamental to how we operate for our clients. We are majority owned by our partners within The&Partnership, but our joint venture with WPP means that we are able to offer a true 'best of both worlds' advantage. This means a progressive and entrepreneurial approach to business and culture, whilst providing full access to GroupM's market leading pricing, data and technology assets.

As both The&Partnership and m/SIX we have therefore created new models and ways of working which are leading the industry in defining the agency of the future. This means solutions built bespoke for clients' individual needs, inclusive of all necessary disciplines and working to one bottom line. Creatives, strategist, analysts, investment and production teams working together, with data and technology at the centre. These teams are often implanted directly within the client marketing teams: in the UK we have fully embedded teams at News UK, Talk Talk and Toyota/Lexus. The impact of this has been transformational on our clients' business.

As a direct outcome of this progressive & transformational agenda, m/SIX has two ambitions. To be a top ten agency in every market in which we operate, and to be the most important place in the careers of our people.


What is the role?


We are recruiting for a UK Operations Executive to support the Operations Manager in the development and adoption of operational excellence within the UK business/ clients.

The UK Operations Executive will be responsible for the maintenance and continuous improvement of processes within the key UK clients such as TalkTalk, Vitality, Ocado, Shell etc. to maximise ways of working and efficiencies in time and resource as well as supporting in the development of clear training guides.

This person will support on the maintenance of key digital platforms (planning, reporting, finance, etc.) to improve data structure and accuracy as well as incorporating automation of repetitive tasks.

Supporting on key operational challenges within the different client and broader agency teams will be key to the success of the operations team. This includes working with key stakeholders to get a good understanding of the situation and come up with potential solutions in order to improve ways of working. All with the guidance and support of the broader operations team.

This role offers a fantastic opportunity for a highly organised, attention to detail orientated, process driven candidate with ambition to learn everything about media and make positive change inside and outside the organisation. Learning will be a huge part of this role with thorough onboarding, support and guidance provided by the existing operations team members.

What will be your responsibilities?

Learning and discovery
  • Immerse yourself and become familiar with the ways of working and outputs of a media agency
  • Leverage key training resources to quickly feel comfortable talking about key agency processes and platforms

Ways of working and process
  • Support the operations team to act as a consultant to analyse existing ways of working + processes across the agency and highlight where we can make changes to create efficiencies
  • Develop internal process documentation and training guides to share and present to different departments and teams within client's bespoke centre of excellence
  • Monitor process compliance and gather continuous feedback from teams

Automation Tools
  • Support in the planning and roll-out of client custom platform integrations and/or onboarding, including but not limited to media planning tools (Lumina, MediaTools etc.), project management software or reporting dashboards.
  • Platform management and maintenance (configuration, back end data structure, user management, QA and monitoring, coordinating changes across teams, etc.)
  • Become the Operations Tools Champion - owning the functionality, benefits and set-up detail of automation tools
  • Discover new platforms, tools and systems to increase automation of repetitive tasks

Team support
  • Leverage your organisation and attention to detail skills to support the growing infrastructure and day to day operations of the team. Including maintaining key status documentation, timeline management + visibility sharing and building a coherent structure of key documentation for ease of navigation.


Who are you?
  • You have a pro-active, solution focused outlook
  • You are keen to learn and are not afraid to ask questions
  • You are passionate about all thing's 'media'
  • You have good organisational and attention to detail skills
  • You are analytical and enjoy problem solving
  • You are a good listener and collaborator
  • You are a people person; you enjoy building relationships and understanding team challenges
  • You are highly self-motivated and able to work autonomously
  • You are open to change and to challenge
  • You don't fear failure as learning from mistakes is the way to succeed


How will success in this role be measured?
  • Positive feedback from key stakeholders and teams
  • Adoption and adherence of key processes
  • Increase of automation initiatives
  • Team efficiencies in time saved and effective working methods


m/SIX

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