Senior Experience Strategist, Cleveland, Ohio

Agency VMLY&R
Created 09/15/2021
Reference 5497_10
Category Strategy
Job type Full-time
Country United States
State Ohio
City Cleveland
Description

Position at VMLY&R

At VMLY&R, we create connected brands. We resist the usual ways of seeing, doing and thinking - harnessing creativity, technology and culture - to reimagine the entire connected consumer experience. Our goal? To create work that becomes part of people's lives, to drive value for our clients , and, in the best of cases, to impact the world.

At VMLY&R, we're reframing traditional planning for a more connected age. We have assembled an accomplished and diverse team of experts and are looking for a Senior Experience Strategist who will be an active part of this growing global group.

You Will
  • Demonstrate the importance of framing the customer as a human being and not just another number
  • Know both the industry and competitive landscape of connected brands and customer experience. Report out on trends and recommendations to support the strategy
  • Develop an understanding of customer needs and behaviors (B2C and B2B) by engaging through field research, and consumer segmentation analysis
  • Know the products and services our clients offer - thoroughly understand the benefits and value we are offering through the eyes of the customer
  • Lead collaboration sessions to uncover insights to guide strategic choices
  • Translate a complex landscape of customer interactions, touch points, partners, and processes into meaningful, end-to-end customer journeys
  • Form strategic insights into relevant strategies that solve for both customer needs and business gaps/opportunities
  • Work with internal and client partners to determine the correct approach to test, pilot, validate and scale customer experiences in the marketplace
  • Run the daily relationship with clients. We are here to help our clients be the best they can be.
  • Work with internal and external teams to keep collective knowledge and design patterns in step with contemporary customer expectations of high-value brand interactions

Know both the industry and competitive landscape of connected brands and customer As part of the WPP Group, VMLY&R offers one of the best overall compensation packages in the business.

You Bring
  • Experience with market research, consumer insights, and technology trends
  • 3+ years of experience with consumer engagement strategies (digital, mobile, physical)
  • Experience developing programs that combine vision with strategic principles and tactical ideas

VMLY&R is an equal opportunity employer , and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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