Senior Engagement Manager, New York, New York

Agency Proto
Created 09/21/2021
Date expired 10/20/2021
Reference 677979034
Category Other
Country United States
State New York
City New York
Zip 10007
Our Engagement team plays a pivotal and strategic role in our consultancy's operations to deliver great work, build long-term client relationships, and drive business results. This team creates the conditions for success by inventing new processes and systems, bringing operational rigor, and architecting relationships built on trust. They understand the unique needs and motivations of our clients and our internal teams and continuously identify ways to advocate for both, ensuring projects are successful, on time and of unrivaled quality.

Engagement Managers look at logistics as a design challenge. No one project is ever the same so finding the right approach, process and casting is an opportunity that requires a balance of EQ and IQ. They are involved through the entire lifecycle of a project and responsible for learning our client's business and helping the team and clients stay focused on how to best deliver new relevance in rapidly changing contexts.

What you will do:
  • Design schedules, scopes of work, and proposals for client engagements that uniquely serve business problems and set up intersectional teams for successful delivery;
  • Manage projects end to end while serving as the day to day client interface on projects to clarify strategic requirements and manage expectations;
  • Innovate, revise, and maintain systems and processes that support how we work from start to finish;
  • Communicate often, clearly and constructively with clients, project teams and company leadership, even amidst difficult situations;
  • Continuously anticipate issues and plan for challenges multiple steps ahead;
  • Manage up and down across the team, and know when to ask for help or support;
  • Negotiate scopes, proposals, timelines and budgets with internal and external stakeholders;
  • Partner with discipline leads and Principal of Engagement to make casting recommendations for projects.

  • 5+ years of experience managing large scale digital, product, service and/or innovation projects within in a digital production, project management or operations role, preferably in a consultancy, branding or corporate strategy company;
  • Proficient oral and written communication skills;
  • Strong attention to detail and highly organized;
  • Comfortable working with collaboration tools and communication platforms (Slack, Google Suite, Miro, Figma, etc.);
  • Must be willing to travel at least 25% of the time when normal business travel resumes, but consistently working at client offices is not core to how we engage with clients.

This role is 100% remote work eligible through 2021. As of January 2022, all employees are expected to be vaccinated and work out of the office in NYC, located at Three World Trade. We would like for employees to plan to work from the office at least two days per week, and we will remain flexible on where and how people work.

Interested in applying? Right this way .

Rachel Mercer


Senior Experience Consultant
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Proto Innovation
3 World Trade Center
34th Floor
New York, NY 10007

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