Supervisor, Client Engagement, Atlanta, Georgia

Agency VMLY&R
Created 01/13/2022
Reference 6234_0
Category Client Services
Job type Full-time
Country United States
State Georgia
City Atlanta

Position at VMLY&R

About Us

At VMLY&R, we create connected brands. We resist the usual ways of seeing, doing, and thinking - harnessing creativity, technology, and culture - to reimagine the entire connected consumer experience. Our goal? To create work that becomes part of people's lives, to drive value for our clients and, in the best of cases, to impact the world.

About the Role

The Supervisor, Client Engagement, Customer Experience (CX), supports the CX Business Unit (BU) dedicated to Ford's Battery Electric Vehicle (BEV) portfolio. The BEV portfolio is Ford's highest profile initiative and will ultimately dictate the success of the business as the automotive industry undergoes the largest transformation it has seen in almost a century. Responsible for driving clients' marketing and CX goals across the various BU disciplines (Strategy, UX, Creative, Delivery). The CX BU on the BEV account operates as a 'General Management' team, developing and designing end-to-end experiences, along with identifying gaps and opportunities as well as enablers required to activate against the holistic BEV experience strategy.

You Will:
  • Contribute to the development of long-term account success by participating in client engagement plan development and execution
  • Drive execution and measurement of final plan, ensuring proactiveness through leadership and MIP initiatives are carried out
  • Participate in essential client meetings including VMLY&R presentations, client briefings, strategy sessions, agency day, and cross agency partner meetings
  • Financial responsibilities include monthly billing, forecasting, and updating clients on monthly billing and expenses
  • Deliberately focus on development of direct reports, models desired work outputs and behaviors
  • Regularly inform Group Director, Client Engagement on business status, including escalation as needed
  • Manage techno-economic analysis of opportunities- identifying associated risks, optimizing technical and commercial customer offering, articulating value versus competitive offerings.
  • Ability and strength influencing, leading, and collaborating with peers and remote groups to produce desired results
  • Execute effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
  • Use business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.

You Have:
  • 7+ years of relevant client or agency experience (focusing on strategy, innovation to building brands)
  • Bachelor's degree or equivalent experience in related field
  • Comfortable working in and leading integrated agency relationships
  • Experience managing project pipeline of short, medium and long-term opportunities
  • A background in Design Thinking or Human-centered design (HCD)
  • Knowledge of the Battery Electric Vehicle landscape
  • Experience in Service Design considered an asset

Our Benefits :
  • Best of benefits (health, dental, vision, 401(k), etc.)
  • Corporate gift matching program
  • Paid Time Off for Volunteering
  • Parental Leave
  • Corporate discounts
  • The Diversity, Equity and Inclusion (DE&I) team at VMLYR guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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