Senior UX Designer Contract, London, England

Agency Wunderman Thompson Commerce
Created 01/13/2022
Reference 4BC6E4693C
Category Creative
Country United Kingdom
State England
City London
We have an exciting contract opportunity for an experienced Senior UX Designer to join our rapidly expanding CX team, where you will work alongside Leads in UX, UI and Service Design, Optimisation and Consulting.

Reporting into the Lead UX, this is a role requiring someone with excellent ecommerce/online experience, and who has a portfolio to prove it.

As Senior UX Designer, you'll be a key part of the team and expected to take the initiative in ensuring the customers' needs and our clients' requirements are fully understood and met by the proposed solution. This is a practical role requiring someone with excellent technical ability who can lead and craft UX project deliverables across all phases of the design process, including running business requirements workshops, research and usability testing, and the creation of design artifacts such as journey maps, wireframes and prototypes.


Talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it. You like working in a fast-paced environment and are ready to inspire outstanding online shopper experiences for consumers and brands, no matter what product, service, sector, device or channel!

You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations. When our clients win - we win!

We need you to be really great at:
  • Designing and running product definition and UX requirements workshops
  • Scoping and managing a variety of both qualitative and quantitative research
  • Analysing research data to identify and generate meaningful insights and behavioural patterns
  • Using design thinking techniques to identify opportunity areas for new experiences, propositions, products and services, then help bring together the thinking around feasible, and viable solutions
  • Creating design artefacts - e.g., personas, journey maps, storyboards, process flows, information architecture diagrams, wireframes, prototypes, etc
  • Communicating, defending and building consensus around the desired product strategy and/or suggested design approach
  • Working closely with stakeholders, fellow designers, program managers and developers, contributing to the improvement of the design quality and final user experience
  • Collaborating with Account Leads, Head of UX, Head of CX and clients as a part of the creative process, understanding business drivers and provide UX leadership to clients and internal teams
  • Presenting and communicating your ideas and design rationale both to working groups and C-Suite

If you have any of this even better
  • Significant proven experience, ideally at an agency
  • Compelling portfolio that demonstrates high quality, best in class UX design
  • Breadth of experience in e-commerce or complex journeys.
  • Experience owning the full UX process, including running discovery phases (both internal and external and qualitative and quantitative research), and solving complex problems using design-thinking methods and techniques
  • Solid information, interaction and experience design skills
  • Ability to understand the array of technical constraints, user goals and business requirements that shape current and future developments
  • Excellent client communication skills

Wunderman Thompson Commerce is a global Commerce consultancy that applies strategy, technical know-how and outstanding design to help its ambitious clients grow through Commerce solutions.

How? By creating inspirational and shopper journeys. It's why we work with some of the most exciting brands around such as Bosch, DFS, Johnson & Johnson, MAC, Nestlé, Sainsbury's, Selfridges, Shell, Specialized, Tempur and Tiffany & Co.

Tell me more! We're an inclusive group of more than 1500 expert thinkers and doers stationed across more than 20 global offices including our new, state-of-the-art offices in Watford, and two agency offices in Central London. Our reputation is based on having the best in the business - people who are inspired yet straight-talking, and who really want to understand not just our clients but their customers. We are passionate about innovation in everything we do, and proud of what our people achieve, empowering and respecting every one of them.

Together, we keep our clients and their customers inspired and ahead through digital, future-ready Commerce solutions and services. When our clients win - we win.

As our business grows internationally, we're seeking new people who share our values and work ethic. We especially want to encourage more women to join, and take a key role in shaping some of the best Commerce sites and experiences in the world.

At Wunderman Thompson, a WPP company, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

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