Supervisor Client Engagement, Kalamazoo, Michigan

Agency VMLY&R
Created 01/14/2022
Reference 6714_3
Category Client Services
Job type Full-time
Country United States
State Michigan
City Kalamazoo

Position at VMLY&R

About Us

At VMLY&R, we create connected brands. We resist the usual ways of seeing, doing, and thinking - harnessing creativity, technology, and culture - to reimagine the entire connected consumer experience. Our goal? To create work that becomes part of people's lives, to drive value for our clients and, in the best of cases, to impact the world.

About the Role

The Supervisor, Client Engagement is responsible for overall agency services on accounts. Client Engagement Supervisors are responsible for the supervision, growth and development of client engagement team personnel, which includes providing training, motivation and performance evaluations. Training should focus on enhancing capabilities and skills in the following areas: Marketing Excellence, Ownership, Intelligence, and Innovation .

Externally, the Supervisor, Client Engagement is responsible for developing and maintaining a close relationship with senior-level client contacts, establishing VMLY&R as leaders on the business, helping to achieve clients' marketing objectives, and managing income results for the agency.

Supervisor, Client Engagement must be energetic and active proponents of all client partnerships within the agency and participate in and lead any external cross-functional teams. Leadership is rooted in strategic partnership with a focus on absolute understanding of the client's business - objectives, risks, and strategies. They are the core contact for all partner relationships and day-to-day client activities and must be able to articulate the vision and value of all agency attributes and points of differentiation. They are responsible for the core growth and development of the account team, including goal-setting performance evaluations. Financial responsibilities include monthly billing, forecasting, and updating clients on monthly billing and expenses. This candidate must be prepared for a fast-paced environment and must be comfortable making decisions.

You Will
  • Collaboratively responsible for development of long-term account success and growth by participating in Client Engagement Plan development and execution. Gains and maintains expert knowledge of client's business, industry, and competition.
    • Drives execution and measurement of final plan, ensuring proactive thought leadership and MIP initiatives are carried out.
  • Supervise all work, providing oversight and guidance on current work (70%, while also aggressively pursuing new opportunities (30%).
  • Participate (support or lead) in key client meetings:
    • Presentations of VMLY&R work
    • Client briefings
    • Strategy sessions
    • Agency day meetings
    • Cross-agency partner meetings
  • Build and maintain agency partnership relationships.
  • Supervise and develop direct reports (if applicable) .
  • Regularly meets with and informs Director, Client Engagement on status of business, including escalation points as needed.

You Bring
  • Bachelor's degree or equivalent in related field.
  • Four to eight years of experience, which may include large-agency interactive or senior client-side marketing experience focusing on strategy, innovation and an entrepreneurial approach to building brands.
  • Experience with digital marketing focusing on site, display, search, emerging media or overall digital ecosystem development.
  • Familiarity with all facets of interactive campaign and macro strategy development.

Our Benefits
  • Best of benefits (health, dental, vision, 401(k), etc.)
  • Corporate gift matching program
  • Paid Time Off for Volunteering
  • Parental Leave
  • Corporate discounts
  • The Diversity, Equity and Inclusion (DE&I) team at VMLYR guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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