Community Coordinator, München

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Agency Buchanan Group
Created 01/15/2022
Reference 515667983
Category Client Services
Job type Full-time
Country Germany
City München
- Creators of the world's largest digital community of shoppers delivering social proof content
- Plenty of career progression opportunities
- 4 weeks of annual leave each year + WPP Leave Entitlements
- Customized training program delivered by some of the industry's best

The Role

We're on the hunt for a talented and enthusiastic individual to support the rapid growth of our online Home Tester Club community throughout The Americas and around the world.

Home Tester Club is a technology platform that allows consumers to rate, review and try products from leading FMCG companies and then amplifies that consumer feedback in a variety of ways. It is a truly global platform in the ratings and review space with nearly 3.7 million members globally.

You will work as part of a small, high-performing team to help coordinate marketing and research campaigns developed by some of the world's best-known consumer brands, as well as regularly engaging with our online community of members.

This is the perfect opportunity to blend your passion for marketing, project management and consumer goods within a truly global and ever-growing business.

Buchanan Group

Buchanan Group (a WPP company) is the world's leading provider of endorsement advertising platforms across television, digital and social. We're big fans of authentic. Not just in the solutions we provide clients globally, but in the people we welcome to our team. Genuine team players up for collaborating, creating and celebrating awesome results for our business.

We know passion beats pretense and that it's the down-to-earth who best step up to any challenge. We champion diversity. We collaborate across thirteen offices worldwide. We're expanding into new markets. We champion flexibility.

Things you're gonna like doing:
- Lead and execute all aspects of marketing campaigns with a high degree of effectiveness
- Liaise with our wide scope of clients throughout campaign process, ensuring key objectives are understood, timelines are met and KPIs are achieved
- Confidently lead kick off meetings with clients to discuss project goals and objectives, align on feasibility of asks, and provide best practice advice to ensure goals are achieved and surpassed
- Designing project assets, such as questionnaires and flyers, to hyper target members for campaigns and ensure clear instructions are provided to Home Tester Club members
- Develop comprehensive post product test surveys to produce strong ratings and reviews, product insights and/or claims, user generated content etc.
Work alongside and help foster the partnership between research partners to execute innovative and in-depth research campaigns
- Handle ad hoc client requests and execute complex campaigns
- Oversee and provide strategic guidance on community management activities, such as monthly newsletters, exclusive product tests, social media schedule etc.
- Liaise with sales team regularly to ensure alignment on client objectives and excellence in execution
- Maintain strong working relationship with key suppliers for campaign needs such as printing, fulfillment, and distribution
- Manage social engagement with Home Tester Club members via direct communication (EDMs) and social media while upholding brand tone and member expectations
General website administration and identifying and rectifying any website glitches or areas for improvement

Qualifications and experience you will have:
- Bilingual in English and German
- Must have the legal right to work in Germany to be considered for interviews
- 1-2 years experience in marketing, project management, or client servicing
- Tech savvy with a good knowledge of online websites and applications
- Proficient with Microsoft Office - Word, Excel, PowerPoint
- Excellent written and verbal communication skills in English are essential
- Ability to multi-task and prioritize in high pressure situations
- Ability and report on daily marketing and projects activities
- Ability to work both independently and as part of a team with a high degree of effectiveness
- Initiative, drive, common sense, creative flair and flexibility are essential
- Positive, solution-focused attitude and a good team player

And the nice to haves:
- Experience in community management and growth
- Strong knowledge of social media applications
- Experience with graphic design using Canva or other design platforms
- Bilingual in French or Spanish

Features tell...but our Benefits SELL!
- Plenty of career progression opportunitites
- WPP Special Leave Entitlements
- Customized training program delivered by some of the industry's best
- Relaxed (and pretty cool...if we don't say so ourselves) advertising agency environment

We're big fans of authentic
Diversity and inclusion are fundamental to who we are, and what has always made us tick. We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity and/or expression, lifestyle, age, educational background, national origin, religion or physical ability. You may think we care about your purple hair or love of cats, but we don't. We believe treating everyone with authenticity and respect simply gives us the best chance of delivering success.

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