Account Supervisor, Chicago, Illinois

Agency VMLY&R
Created 07/21/2022
Reference 8359
Category Client Services
Job type Full-time
Country United States
State Illinois
City Chicago
Description

About Us: VMLY&R

VMLY&R COMMERCE is WPP's newest end-to-end Creative Commerce Company. Built on the commerce expertise of Geometry and scaled through VMLY&R's connected brand promise, we help modern brands grow by unifying marketing strategies around commerce. We believe the space of commerce holds the most untapped creative potential to grow brands and people. Living CommerceTM is our proprietary approach and platform that guides how we work. By understanding how, when and why people buy, we deliver the most engaging and culturally-relevant creative commerce experiences across Retail, Experience, Design and Innovation. We do this as part of a network of 13,000 specialists across 80 countries, everywhere life intersects with commerce - this is end-to-end.

We're committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.

Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.

We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ+ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.

Where you shine

In this role you will, provide marketing and consumer expertise to customer teams by leveraging VYML&R Commerce to ensure development of integrated business plans to efficiently achieve volume, share and profit objectives.

Manage program development, execution activities, and financial performance with agency partners while driving brand strategy through retail partners and influencing the shopper along the omni-channel path to purchase.

Enhance strategic partnership with the customer(s) by aligning brand imperatives with customer business models and departmental objectives. Deliver relevant actionable insights, and strong strategic thought leadership.

Ensure program success by building and maintaining strong customer relationships through delivery of expert counsel, understanding of the business, flawless execution, and achievement of objectives.

What your success will look like
  • Build rapport and credibility with day-to-day and senior level clients based on trust and expert strategic counsel
  • Serve as an expert in the client's business and category, staying abreast of competitors, product development and market trends, and sharing information with internal team members
  • Stay alert for opportunities to grow client business; research client's category and competitive landscape; define key strategic issues and opportunities for the brand/category and impact on client's objectives; author POVs and strategies to address issues/opportunities and present to client
  • Develop and execute marketing solutions to address client's challenges
  • Provide well-grounded marketing recommendations and ideas to clients based on their objectives and business needs
  • Own development of proposals/presentations with input from account lead
  • Collaborate with the client, account director, strategy and creative to develop creative briefs
  • Manage the creative development process from concept phase through to production
  • Evaluate copy, layouts, artwork, media plans and productions materials and make suggested revisions in keeping with agreed upon strategy and business objectives
  • Quickly and effectively resolve client problems/concerns to ensure client satisfaction
  • Evaluate effectiveness of marketing program, make recommendations to optimize future iterations of the program and determine next steps
  • Lead internal and client meetings, presentations and calls; prepare relevant documents, including agendas, presentation decks and follow up communications, etc.
  • Manage project scopes and budgets; alert client of financial and timing implications of their request(s); secure client approval to proceed; and revise budgets as needed
  • Regularly meet with the finance, resource management and operations departments to outline current and projected workload of team and plan staffing needs
  • Keep agency team informed of client requests and changes; anticipate potential problems and potential implications; proactively develop and execute solutions; allocate necessary resources
  • Lead development of direct reports through mentorship, coaching and ongoing performance feedback and identification of learning opportunities

Who you are and what you bring
  • Bachelor's degree in advertising, marketing, communications, related field or equivalent combination of education and experience
  • 6 to 8 years of advertising or marketing experience; agency experience required
  • Shopper marketing/retail experience preferred
  • Comprehensive knowledge of client category and business objectives, and a clear understanding of the key strategic issues that impact the client's business
  • Able to build relationships and collaborate effectively with clients, agency partners, other departments and teams to successfully deliver quality work
  • Able to communicate clearly, thoroughly, succinctly and in a timely manner both verbally and in writing; responds to comments, suggestions and criticisms in a thoughtful and constructive manner
  • Strong presentation skills; successfully presents and sells new thinking, strategies and/or ideas to clients
  • Strong attention to detail, organization and process orientation, demonstrated through actively and effectively managing timelines, budgets, and deliverables for multiple projects simultaneously
  • Proactive approach, demonstrated by successfully anticipating potential problems/obstacles, understanding implications and implementing solutions
  • Analyzes results, interprets data, draws sound conclusions, and develops insightful and actionable recommendations
  • Experience managing and/or mentoring individuals and providing actionable constructive feedback

Our Benefits


As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.

  • Corporate gift matching program
  • Paid time off for volunteering
  • Paid parental leave
  • Ranked No. 1 in advertising for our adoption assistance program
  • Corporate discounts
  • VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

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