Account Manager, London

Agency Ogilvy
Created 11/18/2022
Reference 2022-12920
Category Client Services
Country United Kingdom
City London

Our Vision

Our vision is to inspire brands and people to impact the world. To createbig ideas that make a significant contribution to the planet, society, and the bottom line. We believe in today's world this is the best way for our clients to achievesustainable growth.

We achieve this by breaking down the barriersthat restrict talent and ideas, we call this Borderless Creativity.

Which is why our teams work fluidly across 5 capabilities: Advertising, Growth and Innovation, Experience, PR and I, and Health.This allows us to not onlyoperate but innovate at the intersection of capabilities and talent.We believe impact and magic lies at this intersection.Ogilvy scales this by seamlessly connecting and accessing the deep cultural expertise of 132 offices in 83 countries.

Our mission: We inspire brands and people to impact the world

How we do it: We innovate and operate at the intersection of people and capabilitie

What we do: Borderless creativity

About this role:

Here's what you'll be doing

Building client relationship

o Create productive client relationships with junior and mid-level clients throughout the delivery of projects, clearly communicating and managing expectations throughout

o Proactively consider how your actions will affect clients; responding quickly to meet client's needs, resolves problems; avoids over-commitment

o Use appropriate techniques to move others to action or to gain agreement, adapting personal style as required

o Understand the importance of account 'admin'- issuing contact report

Making work we're proud of

o Have a solid understanding of process and proactively manage projects - facilitating conversations between team members, and considering how we can make the work even better at each stage

o Increasingly be able to see the work we do in its strategic context - how and why it answers a business problem and how it connects to the bigger picture

o Provide opinions about the brief and the work and be keen to contribute - clearly valuing the quality of the work over a pure focus on proce


o Comfortably take responsibility for successful delivery of the projects assigned to you, with light supervision

o Understand what decisions are within your remit, and what is not, and engage others accordingly to ensure that those who are accountable can assist and guide as needed

o Understand staffing and scoping requirements for your projects - generate scopes of work, and timing plans accordingly

o Manage the budget on your projects, and work with Client and PMO Leads to manage costs and deliverables as well as staffing resource

o Own project management/workflow system data entry and reporting

o Identify potential project risks and developing contingency plan

Commercial Acumen

o Understand the impact of project related decisions on the commercials, and able to balance the commercial demands with the needs of the project

o Recognise when to escalate issues which have commercial implications, and how to manage these situations with your partner

o Manage commercials to within targets on a project basi

o Be aware of the need to drive growth, and consider how they may contribute to thi


o Proactively consult with key members of project teams (internal and external), in order to facilitate partnership-oriented action

o Increasingly be able to recognise when to engage other Capabilities or Craft

o Encourage and facilitate conversations between team member

o Be aware of the role you play within the team dynamic

Problem solving & decision making

o Resolve problems and makes decision on your own projects, consulting with stakeholders as needed. Actively recognise when escalation is necessary without being prompted

o Create relevant options for addressing problems/opportunities and achieving desired outcomes on your projects. Take your line managers and partners solution

Ogilvy UK Benefit'


A bit about you:

Overview of Ogilvy x SCJ portfolio work:

Ogilvy is the lead global creative agency for SCJ (SC Johnson), across their consumer air care, home cleaning, lifestyle and shoe care brands. We have a 10 year relationship with them and it's an award winning piece of business for us. With iconic global brands in the portfolio such as Mr Muscle, Glade, Duck, Pledge and Kiwi, you'd struggle to find a home which doesn't contain one of their products.

Our Ogilvy London office is the EU, Africa, CIS and MENAPT hub for the business, activating powerful brand platforms with locally relevant insights across key paid media channels (Film, OOH, Radio, Display, Social etc.)

We have lovely clients who are excited by the innovative creative ideas, best practice and expertise that we bring them as an agency.

About our team and who we're looking for:

We're an ambitious team who truly love getting great creative work made and are not content with 'good enough'.

We're solution focussed people with positive, can do mindsets. We don't just spot problems, we enjoy putting our heads together to come up with smart, creative answers.

Our relationship with each other is collaborative, honest and built on trust that we're all doing our bit to get the job done (so we can celebrate our successes together).

We're looking for an integrated Account Manager (with 2-3 years experience as an AM) with these beaviours, who can become an integral part of the day-to-day running of the SCJ business. This role is to be the lead account handler on all of our 'BAU' activity as well as working with Account and PMO leads on larger integrated projects.

The ideal candidate should:

- Be a driving force for our team in making things happen and keeping everyone accountable.

- Be naturally approachable and comfortable in forming professional relationships with both internal and external stakeholders.

- Where relevant, they should also feel confident in making decisions based on their knowledge of our individual clients and the wider SCJ business.

- Be able to confidently manage multiple projects from end-to-end, as well as be able to spot opportunities for how we can do things better (which we love to hear).

- Be both a 'doer' and 'thinker'

- Be able to motive themselves to drive their projects forward without being prompted

- Be a constant 'champion' of completing next steps to drive a project to completion.

Experience on integrated B2C accounts is essential (ie. experience in TVC, OOH, Radio, Digital, Social etc) and expertise of social media platform best practices would be ideal but not essential

At Ogilvy UK, we want to make sure that you're set up to grow and develop in your role and enjoy some of the best times of your working career. Our learning and development team are on hand to provide training for you, to help you excel in every aspect of your role. So, if you think you may not have experience in some aspects of this position, don't worry, and apply away. We're here to help you grow and nurture your skills.

How we help you Thrive:

  • 25 days annual leave + 1 Volunteer Day
  • Bupa Healthcare (now includes Bupa health assessment and menopause support)
  • Enhanced Maternity, Adoption and Shared Parental leave
  • We have a flexible working policy with core working hours (10am - 4pm) and have launched our 3.2 Hybrid Working model
  • A 1.5:1 matching pension structure
  • Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership plus Dental cover, Unmind membership, LifeWorks tool and annual eye tests.
  • Learning and development budgets plus Enhanced and ongoing wellbeing incentives and activities throughout the year
  • Season ticket loan and cycle to work scheme
  • Life Assurance x4 salary
  • Inclusion@Ogilvy: To foster an inclusive environment we have our internal groups: Ogilvy Rewired, Roots, Equals, Proud plus Parents and Carers. See here for more information

Dedicated to our people, we provide additional perks to help support your work life balance

If this sounds like the right role for you, we'd love to hear from you.

Our ambition is to attract the very best diverse talent to Ogilvy, and to be the employer of choice in the UK. We want everyone to feel welcome when they join us, and once they're here, for them to want to stay with us, grow their career, and to feel they belong with us.

We are an equal opportunity employer and we're committed to creating an inclusive, welcoming environment for anyone who wants to work at Ogilvy. We believe that for creativity to flourish, everything about how we work must have diversity at its core. Your race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability, have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

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