Account Director, Chicago, Illinois

Agency VMLY&R
Created 11/18/2022
Reference 8731
Category Client Services
Job type Full-time
Country United States
State Illinois
City Chicago
Description

About Us: VMLY&R

VMLY&R COMMERCE is WPP's newest end-to-end Creative Commerce Company. Built on the commerce expertise of Geometry and scaled through VMLY&R's connected brand promise, we help modern brands grow by unifying marketing strategies around commerce. We believe the space of commerce holds the most untapped creative potential to grow brands and people. Living CommerceTM is our proprietary approach and platform that guides how we work. By understanding how, when and why people buy, we deliver the most engaging and culturally-relevant creative commerce experiences across Retail, Experience, Design and Innovation. We do this as part of a network of 13,000 specialists across 80 countries, everywhere life intersects with commerce - this is end-to-end.

We're committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.

Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.

We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ+ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.

Where you shine

The Account Director manages one or more client businesses or brands and ensures team members are working together effectively and maximizing agency capabilities and resources to deliver outstanding work to clients and profitability to the agency. This person will lead strategic development of account(s), identifying new opportunities to grow account and agency billings, as well as build and maintain strong client relationships through delivery of expert counsel, understanding of the client's business, flawless execution, and achievement of client's objectives.

What your success will look like
  • Shopper Marketing/ Shopper Commerce Subject Matter Expertise
  • Deliver Shopper Marketing/Shopper Commerce expertise on behalf of Agency to client
  • Stay current with Shopper Marketing/Shopper Commerce trends; leverage to educate, inspire, and develop forward-thinking solutions
  • Deep client engagement
  • Build rapport and credibility with a range of clients based on trust and expert strategic counsel; create strong foundations for ongoing business building opportunities
  • Ensure delivery of consistent, efficient reliable agency support
  • Create opportunities to infiltrate & navigate the client organization with independence, adding value to the role of the agency
  • Quickly and effectively resolve client problems/concerns to ensure client satisfaction
  • World-Class strategic & creative solutions
  • Develop expertise in the client's business, category, competitors, market trends; share information with internal team members
  • Lead development of marketing solutions to address client's challenges
  • Collaborate with Strategy and Creative to meet key client marketing objectives
  • Deliver on-going thought leadership and pro-active business solutions to client
  • Partner with cross-functional leaders across the agency and with leaders at partner-agencys to bring forward complete solutions
  • Guide client in evaluating effectiveness of marketing programs and determine next steps
  • Team leadership & financial health
  • Leading agency team to successfully meet client needs
  • Manage team of subordinates to deliver on agency best practices in account management
    Lead development of direct reports through mentorship, coaching and ongoing performance feedback and identification of learning opportunities
  • Track budgets and manage revenue forecasting for assigned account(s) and oversee account(s) profitability
  • Agency Business Building
  • Identify and take responsibility for opportunities to meet/exceed revenue goals
  • Work amongst team/Agency to build skills and optimize ways of working
  • Contribute to achievement of Agency goals
  • Other duties as assigned by supervisor

Who you are and what you bring
  • Shopper Marketing expertise
  • Agency experience: 7+ years progressive, professional experience in related field
  • Experience leading, managing and mentoring teams and providing actionable constructive feedback
  • Highly agile, capable of adapting and quickly responding to evolving needs, based on experience
  • Able to manage through ambiguity when rules and process don't exist or apply
  • Proactive approach, demonstrated by bringing new ideas unprompted as well as troubleshooting to avoid future problems
  • Able to build productive relationships; Strong presentation skills; Strong communications skills

Our Benefits


As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.

  • Corporate gift matching program
  • Paid time off for volunteering
  • Paid parental leave
  • Ranked No. 1 in advertising for our adoption assistance program
  • Corporate discounts
  • VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

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