Collections Officer, Sydney

Agency WPP
Created 11/23/2022
Reference 6504231002
Category Finance
Country Australia
City Sydney
We are the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

At WPP we're reinventing creativity on an ever-broader canvas, bringing together unrivalled talent, resources, and skills to provide an integrated offer of communications, experience, commerce, and technology for clients.

It's our people who make the company, and what we do, extraordinary. We champion an open and optimistic workplace, where everyone has the chance to thrive and shine. We foster and celebrate an inclusive culture of belonging, one that embraces diverse thought and individual expression.

Find out more about us including some of the work we're doing to build better futures for our people, planet, clients, and communities:

YOUR ROLE IN A NUTSHELL:The Collections Officer contributes to the success of WPP through the provision of exceptional collection service to their assigned agencies and clients, maximising their cash flow and reducing their exposure to bad debts.
They do this by having a strong sense of ownership of their Agencies and through working in partnership with their Agencies commercial and client teams to drive achievement of results.

WHAT YOU WILL SPEND YOUR TIME DOING:The purpose of the Collections Officer role is to collect debtor payments to the agreed terms, manage aged debt and delinquent accounts through continuous client contact as well as the provision of regular Debtors reports to the Agencies.

The role requires a motivated collector with a strong focus on achievement of results and ownership of assigned ledger/s. The ability to build strong relationships with agency commercial and client teams and leverage these to affect positive outcomes is key to this role.

It requires a high level of accuracy, great verbal and written communication skills and attention to detail to ensure that aged debt matters are resolved, managed and addressed at a high standard.

  • 5 plus years' collections experience within a medium to large corporation, ideally having experience working in Media / creative / digital related industries
  • Experience in a SOX environment (highly regarded)
  • Experience in managing material or complex portfolios
  • Proactive approach to collections issues and problem solving
  • Demonstrated ability in achieving company targets for collections
  • Sound experience with complex collections issues and reconciliations eg misallocations, multiple invoices, PO reconciliations
  • Experience in building and maintaining strong stakeholder relationships
  • Experience in dealing with senior stakeholders at Director level and above
  • Ability to negotiate and influence at a senior level


At WPP, our people are at the heart of everything we do.

Our mission is to build and foster an inclusive culture of belonging, one that is equitable, tolerant, and respectful of diverse thought and individual expression

Our ambition is to create workplaces where our people feel not only that they have opportunities to thrive, but also that they are celebrated. A place where everyone has the opportunity to learn, grow and do amazing creative work, surrounded by leaders and colleagues who are inclusive, supportive, and kind. We believe that ultimately diversity and difference will combine to produce extraordinary creativity, manifested in the work we do for our clients and the impact we have on the world.

We support flexibility through our hybrid working model which offers the benefits of being together in the office and working from home. We encourage our people to work in ways that meet their needs and enable them to deliver great work.

WPP is an Equal Opportunity Employer. Our mission is to build and foster an inclusive culture of belonging, one that is equitable, tolerant, and respectful of diverse thought and individual expression. WPP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, ethnicity, colour, religion, sex, gender identity, sexual orientation, disability status, or any other characteristic protected by law. We encourage all applicants to apply.


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