Platform Ops Admin D365, Mexico City

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 317 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 8th in the FTSE 100 rankings for Women on Boards.

WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.

Why we're hiring:

The role purpose of a D365 (Microsoft Dynamics 365) Administrator is to manage and maintain the Microsoft Dynamics 365 system within an organization. They are responsible for configuring and customizing the D365 application to meet the business requirements, ensuring the system's smooth functioning, and optimizing its performance. The D365 Administrator handles user access, security settings, and permissions, as well as provides support and training to end-users. Additionally, they monitor system health, troubleshoot issues, apply updates and patches, and collaborate with stakeholders to implement enhancements and new functionalities in the D365 platform to improve business processes and productivity.

What you'll be doing:

The key responsibilities of the D365 Administrator include:

• Configure and customizing the Microsoft Dynamics 365 application to align with the organization's business processes and requirements.
• Manage user access and permissions within the D365 platform to ensure appropriate roles and security settings are assigned.
• Implementing and maintaining data security measures to protect sensitive information and ensure compliance with data privacy regulations.
• Overseeing the deployment of updates, patches, and new releases to the D365 application, ensuring a smooth and error-free process.
• Managing data within the D365 system, including importing, exporting, and performing data migrations as needed.
• Creating and managing workflows to automate business processes and improve efficiency within the D365 application.
• Overseeing integrations between D365 and other systems, ensuring seamless data flow and compatibility.
• Identifying and troubleshooting technical issues and system errors, working to resolve them promptly.
• Providing training and support to end-users, addressing their queries, and assisting with any system-related issues.
• Maintaining detailed documentation of system configurations, processes, and procedures for reference and audit purposes.
• Monitoring the performance of the D365 application, identifying performance bottlenecks, and optimizing system performance.
• Creating and generating reports and dashboards within the D365 application to provide insights into business data.
• Identifying opportunities for process optimization, automation, and best practices to enhance the efficiency of D365 administration.
• Working closely with cross-functional teams, such as developers, testers, consultants, and business analysts, to support business initiatives and ensure smooth operations.
• Ensure platform adheres to industry standards, regulations, and best practices related to data management and security.
• Respond to audit requests from internal and external audit teams in a timely manner
• Maintain and monitor GCC controls and work with relevant teams to keep D365 compliant
• Run Privileged Access Monitoring process and continually improve the process through automation
• Ensure changes to the security model are recorded and tracked correctly

By fulfilling these responsibilities, the D365 Administrator plays a crucial role in maintaining the integrity, security, and functionality of the Microsoft Dynamics 365 application within the organization

What you'll need:

The skill requirements for the D365 Administrator typically include a combination of technical, analytical, and communication skills including:

• In-depth knowledge of Microsoft Dynamics 365, its modules, and features to effectively configure and manage the application.
• Competence in system administration tasks, including user management, security settings, and solution deployment.
• Strong analytical and problem-solving skills to identify and troubleshoot technical issues and system errors.
• Knowledge of data import, export, and migration processes within the D365 system.
• Understanding of data security measures and role-based access control to protect sensitive information and ensure compliance.
• Experience in creating and managing workflows to automate business processes within the D365 application.
• Familiarity with integration methods and tools to ensure seamless data flow between D365 and other systems.
• Excellent communication and interpersonal skills to provide training and support to end-users and address their queries effectively.
• Ability to diagnose and resolve technical issues related to D365 configuration and functionalities.
• Proficiency in creating reports and dashboards within the D365 application to provide insights into business data.
• Capability to work collaboratively with cross-functional teams, such as developers, testers, consultants, and business analysts.
• Skill in maintaining detailed documentation of system configurations, processes, and procedures for reference and audit purposes.
• Commitment to staying updated with the latest developments and updates in the D365 application.
• Willingness to adapt to changing technology and business requirements to optimize the D365 system effectively.
• Ability to prioritize tasks and manage time efficiently to meet deadlines and handle multiple responsibilities.

Having these skills enables the D365 Administrator to effectively manage and optimize the Microsoft Dynamics 365 application, support end-users, and contribute to the successful implementation and operation of D365 within the organization.

Who you are:

You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people - We promote a culture of people that do extraordinary work.

Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

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