Senior Account Manager, Melbourne

Agency Ogilvy
Created 11/08/2023
Reference 4336214005
Category Client Services
Location Australia
City Melbourne
We are a team. We are accountable. We partner with our clients to deliver strategic creative we are proud of.

We learn together, we create together, we win together.

And most importantly we have fun together.

About the Role:

We're looking for a Senior Account Manager who is inspired by creative opportunities, and has the passion to help bring these opportunities to life for their clients.

By joining our team, you'll gain access to:
  1. National/multi-national brands, with impressive creative opportunities
  2. Industry-leading minds across strategy, creative and account service
  3. A well-staffed account service department, 8+ in immediate client team

The account is fast-paced, expands across multiple touch points in each campaign and is packed with growth opportunities. You will be immersed deeply in the business and will support across a range of projects, spanning brand through to digital, all connecting back to solving business challenges.

Key Responsibilities:
  • Support the Group Account Director and Account Director in daily tasks and interactions with the client
  • Handle day-to-day administration of the account, including internal and client WIPs, workflow control, meetings, minutes, estimates, and records, under the direction of the Account Director
  • Manage in an appropriate manner and keep the team informed on work in progress, recognising issues early and pre-empting them
  • Develop a thorough understanding of the client's brand and its competitive environment
  • Write briefs under the supervision of the Account Director
  • Work with internal stakeholders to get things done on time, on budget, and at the right quality, including peers across departments and disciplines
  • Ensure clients are efficiently charged for the work the agency has performed
  • Develop a strong relationship with the client and ensure they are kept in the loop with work in progress. Provide excellent customer service in all client interactions
  • Actively identify/develop additional business opportunities within assigned clients

Required Skills and Experience:
  • Experience in account management within a creative agency
  • Proven track record of both leading jobs and providing senior support
  • Account Management knowledge and experience in digital, social and motion production is preferred
  • Excellent written and verbal communication skills and strong presentation abilities, including effective influence/persuasion skills
  • Negotiation skills and the ability to demonstrate confidence to negotiate costs with suppliers
  • Strong attention to detail
  • Ability to relate well to a variety of people and build productive relationships, while still introducing elements of fun and humour in the workplace
  • Ability to motivate other team members
  • Ability to handle difficult situation with diplomacy and tact
  • The ability to approach problem solving in innovative ways to gain the best solution
  • Strong time management skills and ability to prioritise
  • Ability to be a good judge of creative work in terms of factual accuracy and relevance to the brief

"When people are having fun, they produce better work" - David Ogilvy, Founder.

Recent Accolades:
  • APAC Effies 2020/21/22: Agency of the Year
  • APAC Effies 2020/21/22: Agency Network of the Year
  • 2022 Cannes Lion: #1 Creative Network of the Year
  • Australia's Most Awarded Agency at Cannes 2022
  • Australian Business Awards 2018/19/20/21/22/23: Employer of Choice
  • Campaign Asia 2019/22: Creative Agency of the Year
  • Campaign Asia 2022: Digital Agency of the Year
  • Effie Awards 2012/13/16/19: Most Effective Agency Network
  • LIA AUNZ Regional Agency of the Year

Please note: All applicants must have valid Australian working rights.

Ogilvy Australia is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander, and people of all backgrounds to apply.

At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.

We believe in building powerful teams with purpose. This means hiring and nurturing talent across all races, ethnicities, religions, abilities, sexual orientation, and gender identities - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.

Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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