D365 Platform Operations Engineer, Mexico City

Agency WPP
Created 11/10/2023
Reference 7015109002
Category Technology
Location Mexico
City Mexico City
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 317 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 8th in the FTSE 100 rankings for Women on Boards.

WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.

Why we're hiring:

The role purpose of D365 Platform Operations is to ensure the continuous and efficient operation of the Microsoft Dynamics 365 platform within an organization. This role involves managing the infrastructure, monitoring system health, and ensuring high availability and performance of the D365 platform. D365 Platform Operations professionals are responsible for deploying updates, patches, and enhancements, as well as managing integrations with other systems. They monitor system usage, troubleshoot and resolve technical issues, and implement security measures to safeguard data and protect against potential threats. The ultimate goal of D365 Platform Operations is to provide a reliable and stable platform that supports the organization's business processes and enables smooth user experiences across the Dynamics 365 environment.

What you'll be doing:

The key responsibilities for D365 Platform Operations include:
  • Continuously monitoring the Microsoft Dynamics 365 platform to ensure its health, availability, and performance.
  • Responding to and resolving incidents related to the D365 platform, ensuring minimal downtime and disruptions.
  • Implementing and maintaining security measures to protect the D365 platform and its data from unauthorized access or breaches.
  • Proactively identifying and addressing performance issues to optimize the speed and responsiveness of the D365 system.
  • Managing the deployment of updates, patches, and new releases to the D365 platform, ensuring smooth and error-free implementations.
  • Overseeing integrations between D365 and other systems, ensuring seamless data flow and compatibility.
  • Implementing regular data backups and disaster recovery strategies to safeguard against data loss or system failures.
  • Monitoring system usage and performance trends to plan for future capacity needs and infrastructure scaling.
  • Ensuring the D365 platform complies with relevant data security, privacy, and regulatory standards.
  • Managing changes to the D365 platform, including evaluating impacts, coordinating testing, and communicating changes to stakeholders.
  • Maintaining detailed documentation of system configurations, processes, and procedures for reference and audit purposes.
  • Interacting with vendors and support teams to address technical issues and escalate problems as necessary.
  • Providing technical support and troubleshooting assistance to D365 users and addressing their queries.
  • Generating and presenting performance reports and metrics related to the D365 platform to stakeholders and management.
  • Identifying opportunities for process optimization, automation, and best practices to enhance the efficiency of D365 platform operations.
  • Ability to support US hours and fully support the platform operation

These responsibilities collectively ensure the smooth and reliable operation of the Microsoft Dynamics 365 platform, supporting the organization's business processes and enabling effective user experiences.

What you'll need:

The skill requirements for D365 Platform Operations typically include a combination of technical, analytical, and communication skills. Here are some key skills needed for this role:
  • In-depth knowledge of Microsoft Dynamics 365 platform, its architecture, and configuration to effectively manage and troubleshoot the system.
  • Competence in system administration tasks, including user management, security settings, and system configurations.
  • Strong analytical and problem-solving skills to identify and resolve issues related to the D365 platform efficiently.
  • Ability to diagnose and troubleshoot technical problems, such as performance, integration errors, and system failures.
  • Familiarity with IT operations and best practices, including incident, change, and release management.
  • Knowledge of data security and privacy regulations to ensure the D365 platform's compliance with relevant standards.
  • Experience in monitoring system health, generating performance reports, and providing insights to stakeholders.
  • Ability to work with vendors and support teams to escalate and resolve technical issues as needed.
  • Effective communication skills to interact with internal teams, end-users & vendors to convey technical information clearly
  • Capability to work collaboratively with cross-functional teams, such as developers, administrators, and business analysts.
  • Willingness to adapt to changing technology, updates, and new releases in the D365 platform.
  • Knowledge of data backup and recovery procedures to safeguard against data loss or system failures.
  • Familiarity with ITIL principles and practices related to IT service management.
  • Understanding of change management processes to evaluate and implement changes to the D365 platform.
  • Commitment to continuous learning to stay up to date with latest developments and best practices in D365.

Who you are:

You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people - We promote a culture of people that do extraordinary work.

Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

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