Experience Strategist, Toronto, Ontario

Who we are: At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience. We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for: Wunderman Thompson is looking for a motivated Experience Strategist to join our CX team creating complete customer experiences for Canadian and American clients. Reporting to the Chief Experience Officer, Strategy and collaborating across a portfolio of brands, you will play a critical role in user research and experience strategy development. We are open to candidates in Toronto and Montreal. What you'll do:

• Discover | Conduct primary and secondary research (ex. stakeholder interviews) to identify needs, craft personas, journeys, competitor audits, and gather other requirements.
• Develop | Collaborate in the development of product (websites, apps, service) and complete CX/UX strategies at the intersection of consumer, business needs and technology. Outputs could include discovery documents, best in class reviews, audits, product strategy, content strategy, information architectures, user flows etc.
• Own and Partner | Collaborate with Design, UX, Creative, Technology and other disciplines on the CX/product strategy. Recommend long term andshort-term strategies including new features, innovations, optimizations, and ideas.

Who you are:

• Curious | You are motivated to understand what makes people tick and how that influences the way they engage with content today.
• Agile | A get-things-done attitude. You dig in and figure out how to work around problems. You anticipate requirements and manage expectations.
• Collaborative | Cultivate trust with clients and set expectations. Work well with cross-discipline teams.

What you'll need:

• 4 to 5 years of experience in strategic roles with a focus on UX/Product/CX.
• Knowledge and know-how of marketing fundamentals, user experience and digital ecosystems.
• Experience being part of building CMS based websites, features, and other digital experiences.
• Demonstrated ability to partner or individually perform research, best-in-class, competitive, content audits, etc.
• Demonstrated ability to create web/digital/content strategies.
• Understanding of modern technologies and marketing technology stacks (CMS, CRM, Paid and owned media etc.), personalization, commerce, etc.
• Ability to document and present thinking to a broad range of agency and client stakeholders.
• English fluency required. French fluency an asset.

What we offer:

• Passionate, driven people | We champion a culture of people that do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviours to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally.

Wunderman Thompson welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. #LI-SS1

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve. Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram. Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button below, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.