IT Operations Specialist, Bucharest

Agency WPP
Created 06/05/2024
Reference 7458394002
Category Technology
Location Romania
City Bucharest
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

Visit our LinkedIn page to see what we're up to!

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernize ways of working, shift to cloud and micro-service-based architectures, drive automation, digitize colleague and client experiences and deliver insight from WPP's petabytes of data.

As we continue this journey, we need to continue to support the agency business by creating, maintaining, and enhancing core applications that enable the agency to be more efficient.

The IT Operations Specialist is responsible for supporting Workbook including providing front-line support, and day-to-day maintenance of tools, reports, workflows/ processes, documents, and software, as well as supporting with training new users.

In addition, the Operations Analyst is responsible for a range of reporting; including taking measures to ensure data quality across all reports.

You will be covering EMEA and India and working with the Americas Analyst.

What you'll be doing:
  • Respond to requests for support relating to Workbook, escalating where you can't resolve a query, and ensuring regular communication of progress. Liaise with Workbook as required to follow up on day-to-day issues.
  • Understand financial, project, and resource data to enable you to troubleshoot problems raised by users.
  • Working with the US on all upgrades, quality checking new iterations of Workbook, and writing release notes for users.
  • Support the Workday HCM integration with Workbook for UK offices.
  • WPP SOX requirements ensuring these are applied across Workbook.
  • Data and reporting: ensure quality before delivering. Maintain reporting tools. Provide analysis of data and insight based on the data to support business decisions.
  • Most of the EMEA reporting is in Excel and it would be good to upgrade to Power BI or Tableau to give real-time reporting going forward.
  • Training advanced users on Workbook
  • Maintain support documentation and training materials, releasing updates as appropriate.
  • Excellent interpersonal and communication skills, the ability to troubleshoot and critically asses

What you'll need:
  • Reporting: Creates regular and ad hoc reports according to pre-defined templates and data sets to provide information on business operations. Able to analytically review reports and spot inconsistencies, taking steps to resolve them before distribution.
  • Analytical capabilities: Identifies key information, issues, and trends from operational reports. Identifies and designs operational reports to provide further insight into business activities where required.
  • Software skills: Advanced knowledge and experience of Microsoft Excel essential.
    SQL programming skills are an advantage as is knowledge of Power BI or Tableau or similar software.
  • Experience in an operational role in a dynamic, project-based environment (e.g. digital agency, professional services firm, management consultancy).
  • Excellent documentation, presentation, and communication skills.
  • Attention to detail with a clear and logical approach to problem-solving
  • Knowledge or Workbook or a similar PSA software
  • Self-motivated and ability to work autonomously and under pressure with good organisational and time management skills
  • Strong interpersonal skills to build working relationships with key


Who you are:

You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people - We promote a culture of people that do extraordinary work.

Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

If this role hasn't captured your interest, that's ok! Would you consider sharing your opinion?

At WPP, we're always trying to improve our hiring process, so your feedback is appreciated. Don't worry, all responses will not influence any future applications that you may make.

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

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