Senior Commerce Business Analyst, Amsterdam

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Working in tech with VML:

At VML Netherlands, we inspire growth for ambitious brands. We are a full-service digital agency that enables organizations to deliver connected and personalized experiences across all digital channels. With our expertise in Marketing, Commerce, CRM, PXM and CX, we provide end-to-end solutions to our clients and create digital capabilities with impact.

Our clients include Accell, Bayer, Dyson, Johnson & Johnson, Jumbo Supermarkten, Nestlé, Plus Retail, RTL, SharkNinja, Tommy Hilfiger and Calvin Klein, Xerox and many more global brands. Our offices are based in Amsterdam, Haarlem, London, Barcelona, India and Poland. Being part of the wider Wunderman Thompson Network, we have access to 180 offices around the globe.

Key Responsibilities:

As a Business Analyst for commerce, you will be responsible for analysing business processes and identifying areas for improvement within a mainly headless Commerce space. You will work closely with stakeholders to gather requirements, develop solutions with the tech team, and implement changes that drive business growth.

As a Business Analyst at VML, you will have the opportunity to work on a variety of projects across different industries. You will use your analytical skills to identify trends, patterns, and insights that can help our clients make better business decisions. You will also collaborate with cross-functional teams to ensure that projects are delivered on time and within budget.

What you will do as a Business Analyst:

• Collaborate with stakeholders to gather requirements and define project scope
• Facilitate meetings and workshops with stakeholders to drive consensus and decision-making
• Identify and evaluate potential solutions, including cost-benefit analysis
• Design and document business processes and workflows
• Connect all different disciplines to get the most value out of all expertise collaboration in or cross team (Omni-channel, UX/UI Design, SEO, Data, Tech, Integrations and other)
• Develop and maintain project documentation
• Support project implementation and change management activities

Who you are:

• Facilitator | Preparing and leading in workshops & interviews, to understand the business, product structures and commerce business processes.
• Analytic minded | You focus on gathering clients' business needs, challenging, advising and translating them to requirements on a product backlog
• Leadership | You can govern multiple projects running simultaneously, coaching and collaborating with project teams, overseeing program scope together with the technical architect.
• Collaborator | Prepare and facilitate project teams to deliver projects on time and in budget, managing stakeholders on program level

What you'll need:

The basics

• Bachelor's degree in Business Administration, Computer Science, or related field
• 5+ years of experience as a Business Analyst or similar role
• Working experience in B2B or B2C commerce environments consisting of (headless) commerce platforms, frontends (heads), Search, CMS, data tools, integrations with ERP, OMS, MA and other commerce related applications.
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience with project management methodologies (e.g., Agile, Waterfall)
• Currently residing in The Netherlands and with a valid work permit

Bonus points

• Master's degree in Business Administration, Computer Science, or related field
• Experience with UX/UI design & implementation (Figma, Zeplin or other)
• Experience working in a consulting environment

In return, this is what we offer:

You will get in touch with an unlimited world of international connections and resources, since we operate globally. Therefore we have a listening ear for your wildest ideas and together we keep stretching our boundaries. We like you to follow the path you've created and we invest in your personal development. We support a dynamic and a feel-at-home kind of workplace.

Our compensation:

• A salary range up to €5,941 gross/month, based on experience.
• A gross annual 8% holiday allowance pay.
• Access to our commuting package to suit your individual needs.
• Competitive pension benefits.
• A choice of a work phone and SIM, or portability of your own number.
• A choice of a Mac or Windows laptop.

Our culture:

• You will be able to work on a flexible hybrid schedule.
• A culture of trust, with a feel-at-home vibe and an international environment.
• End of the week drinks, team events and parties.
• Mental health: Complimentary membership to Headspace and EAP counseling services.
• Education budget for your own development; e.g. soft-skills workshops, language courses & leadership training.
• Wellness pack: Yoga classes, our own in-house masseuse, gym membership discounts, etc.
• Working with a renowned international customer base, B2B and B2C customers.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.