Senior Transcreation Account Manager, Dubai

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

The Role:

The Senior Transcreation Account Manager (STAM) is responsible for project managing localization work for the clients Marketing Communications (Marcom) team. The STAM works closely with the clients Marcom Project Manager and a network of creative talents from various markets.

This person needs to engage with other cross-functional teams of producers and project managers to ensure work is delivered on time, on quality and within budget. Constant need to communicate and negotiate priorities and deadlines with internal and external teams to ensure expectations are well managed are required. Primary tasks include organising and coordinating schedules, distributing workload, tracking progress of projects and allocated budget.

You will be responsible for project managing localization projects (incl. Transcreation of headlines) ensuring good communication with all stakeholders.

You will focus on building strong relationship with the Client Talent Network and briefing new projects accurately. Strong organization and time management skills are required, when managing Clients, together with a focus on quality.

Key Responsibilities:

Validator Network Management

Ensure a thorough understanding of the contractual obligations, commercial arrangements, SOW and SLAs of the accounts and ensure specific details are understood by the wider team where relevant

Lead a team to workshops (working on client site in London or working in Cupertino, USA)

Manage a network of creative people and ensure they are motivated to perform

Coordinate weekly status meetings/monthly review sessions

Organize teamwork, create a balanced work schedule and ensure work is of high standards and delivered on time

Flag any potential team issues to the line manager and be actively involved in finding a solution

Review talent performance and drive constant performance improvement by working closely with talent manager and providing regular feedback on all talent

Review team structure and resource on an ongoing basis to ensure client is serviced appropriately whilst maintaining agreed profitability

Highlight and resolve quality control issues with the network

Look at process and service improvements across the Network (recruitment, tracking and workflow)

Ensure that there is a clear division and allocation of workload and briefs among team members and validators

Support on recruitment requirements across validators

Project & Account Management

Coordinate and ensure all parties follow the agreed workflows and manage them through the process

Work alongside and support client's Traffic Manager when briefing and tracking projects through to completion

Lead junior member, to constantly improve their work and motivate them

Ensure that there is clear division and allocation of workload among team members

Ensure that trackers are updated at all times

Monitor timelines and manage client expectations

Monitor budget utilization and flag potential issues

Monitor internal workflows and identify areas for improvement

Advise line manager on resource gaps and flag potential issues

Plan resources for large overseas projects and inform talent manager and line manager of new recruitment needs

Work closely with talent manager in delivering recruitment briefs on time

Ensure account delivers consistently against all contractual obligations including SLAs and KPIs

Identify bottle necks/pain points for the validation network and suggest resolution

Identify training requirements for team members to ensure their adherence to processes and workflow

Plan, prepare and implement the induction of new starters

Lead overseas projects for up to 3 weeks (2-3 times per year)

Finance Management

Quarterly planning

Regular budget spend reports - monitor and analyse progression of spends

Flag important budget fluctuations, peaks to the Client and line manager and track spend progress

Monthly financial reconciliation

Ensure full compliance with all financial procedures and policies

Client Management

Co-ordinate between all relevant parties: Hogarth team, Client traffic and cross-functional teams and Validation network

Set and manage client expectations for deliverables and timeframes

Understand and work under the confidentiality policy

Build strong, trusting relationships with all key client stakeholders

Requirements:

A minimum of 6 years Project Management/Traffic background experience preferred in an ad agency or in-house creative department

Experience of financial responsibilities

Demonstrable experience in managing large scale and complex projects

Experience managing multi-market projects

Experience working on global brands, ideally across all media, including print, interactive and film

Demonstrable experience managing total creative workflow, i.e. internal briefing, briefing to vendors/studios, managing key milestones / deadlines, presentations / internal approvals, executions, delivery

Proven project management skills

Self-driven, organized and have an eye for detail

Proficient with technology and tools

Ability to work effectively and collaboratively in high-pressure situations and tight time frames

A hands-on, can do approach to solving problems

Fluent written and spoken English

Must be able to travel as required, sometimes several weeks at a time

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Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.

Please contact careers@hogarth.com if you need the job advert or form in another format.
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