Account Manager, Praha

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

There are almost 400 of us in VML Prague, and in the office, you'll meet both junior and senior colleagues from different parts of the world. We speak Czech and English, but sometimes you'll also hear Spanish, German, or Italian. Although we are the largest marketing agency in the Czech Republic and a bit of a corporate, an important part of our corporate culture is a friendly and informal atmosphere based on mutual trust and cooperation.

As a Account Manager, you'll bridge the gap between Microsoft's internal teams and partners across various EMEA markets. Your role is to ensure that partner requests are handled smoothly and efficiently, providing the necessary information, answering questions, and resolving issues with precision and care.

What you will do?

• Assist Microsoft partners with enrollment and launches across different Microsoft solutions, including Azure, Modern Work, Security, and BizzApps.
• Help partners navigate internal tools, from login issues to document uploads and ticket submissions.
• Manage escalations by opening tickets with corporate support teams, facilitating communication between partners and internal teams, and ensuring issues are resolved.
• Understand the specifics of Microsoft partner programs across the EMEA region to provide accurate support.
• Work closely with internal teams and partners to ensure timely handling of all requests.
• Maintain ongoing communication between partners and internal teams, including regular calls.
• Keep a record of partner interactions and report your activities on a monthly basis.
• Adhere to communication guidelines, policies, and procedures.

What you will need?

• Excellent verbal and written communication skills.
• Detail-oriented with strong multi-tasking abilities.
• Proactive in identifying and resolving issues.
• Ability to prioritize tasks and manage time effectively.
• Comfortable working independently and as part of a team.
• Flexible and resilient in adapting to changing situations.
• Experience in client service or customer support is a plus.

What reward you will get from us?

• Stability and the backing of a large agency with the atmosphere of a small one;
• Working in a senior team;
• An agency full of talented people, built on mutual respect and inspiration;
• Various educational activities to support development and growth, with maximum flexibility to meet individual needs;
• At least 27 days off and free entry to our RunTour running event;
• Offices in the WPP Campus at Bubenská 1, offering various events and conferences directly in the building, plus discounts in the surrounding area;
• Close collaboration with other WPP agencies, so when we need expertise, we don't have to go far;
• Meal allowance of CZK 99/day;
• Dog & baby friendly approach;

To sum it up - at VML, we care not only about doing good work but especially about the people behind it. We want everyone here to feel like themselves. We welcome anyone who can further enrich our team with their mindset, personality, or energy.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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