Bilingual Account/Project Manager, Toronto, Ontario

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

About Us

VML Canada is all about putting everything we are into everything we do. We are a full-service experience agency that thrives on creating work that brings people together, creating new value for people and businesses through connected brands. We resist the usual ways of seeing, thinking, and doing. We question everything, using data and insights to reimagine the entire connected customer experience.

About the Role

VML is looking for a Bilingual Account/Project Manager who is well versed in digital project management executions to help launch and maintain a New-to-Market Online Platform.

Our ideal candidate is exceptionally organized, resourceful, and comfortable interacting with internal stakeholders, outside vendors, and multiple clients. This role requires client service skills, problem resolution skills, experience in managing digital projects, and retail automotive dealer experience, and excellent verbal and written communication in both French & English.

You Will

• Provide online Client Support within broad business hours to respond to Ford Dealer questions and help diagnose any platform process/use issues - English & French - Administrative and operational support.
• Work with the Agency platform team to manage the clients and liaise with the development team as needed, and process solutions to communicate promptly to Ford Dealers.
• Establish engagement frameworks with dealer clients and drive accountability for solutions to their issues while ensuring quality of service for the platform.
• Stay engaged with the agency team in multiple weekly status meetings, participate in planning sessions, and document dealer issues/resolutions.
• Consult with Agency teams across Creative, Production and Accounts, to ensure cohesion in approach to platform requirements.
• Maintain and support all company standards as specified within the Quality Management System.
• Perform other Account/Project Management responsibilities as assigned.

Knowledge and Skills:

• Excellent written and oral communication skills in English and French
• Current Experience with Automotive Retail Dealer Marketing Management
• 5+ years client service/project management experience, including customer service logs and conflict resolution.
• Understanding or self-education on platform design/architecture, website content management, and dynamic creative technologies - i.e., Digital platform understanding and acumen.
• Maintain excellent project status documentation and communicate relevant information of all support activities including scheduling and budgeting to internal and external parties.
• Experience within a creative environment - preferably at a creative advertising agency - would be beneficial.
• An understanding of usage rights and legal considerations within the advertising field
• Project Management training is considered an asset.

If you are enthusiastic about being part of a team that delivers customized, personalized, and targeted content and are eager to support client communications and online technical support, please reach out!

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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